Services Package
Lifecycle Support
24/7 service desk, Goolton hardware maintenance, and content validation to protect uptime and compliance across every programme.
Note: Service levels are tailored per industry; see support schedule for inclusions.
Key Outcomes
Guaranteed Uptime
Advanced replacement pools and preventive maintenance keep AR devices online in critical operations.
Rapid Issue Resolution
Tiered escalation to optical, hardware, and software engineers shortens mean time to repair.
Content Confidence
Optional workflow QA ensures documents follow regulatory and safety standards before publishing.
Deliverables
What's Included
24/7 multilingual support desk with SLA-backed response times
Hardware repair, swap stock management, and certification updates
Workflow QA audits for regulated industries
Monthly incident analysis with improvement recommendations
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Next Steps
Align scope, schedules, and success metrics with our Christchurch-based services team.