Solutions — Remote Assistance
Deliver Expert Support Anywhere
Connect remote specialists with frontline teams through first-person video, spatial markup, and secure collaboration tools.
Outcomes
Measurable Impact
Resolve Issues Faster
Remote experts diagnose equipment faults and guide repairs without stepping on-site.
Scale Specialist Coverage
Route calls to available experts, manage queues, and maintain visibility across regions.
Capture Tribal Knowledge
Record annotated sessions and convert insights into reusable training material.
Use Cases
Workflows In Production
Field Maintenance Support
Technicians share live video, receive spatial annotations, and follow guided steps.
Quality Inspections
Supervisors validate work remotely, leave comments, and sign off with digital proof.
Training & Onboarding
Mentors join live sessions to coach new staff and answer questions hands-free.
Customer Service Escalation
Provide premium support experiences by introducing experts directly into customer environments.
Product Stack
Hardware & Platform Alignment
- Goolton C2000S
Explosion-proof, IP66-rated smart glasses for hazardous operations.
- JK Intelligent Goolton AR Platform
Webb OS workflows, digital twins, and remote collaboration services.
- Remote Command Center
Fleet governance, remote experts, and analytics dashboards.
Service Partners
Activation Support Packages
- Solution Design
Assess operations, map scenarios, and plan Goolton AR rollouts.
- Enablement & Training
Operator readiness, content stewardship, and developer enablement.
- Lifecycle Support
24/7 support, advanced replacement, and workflow QA.
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Next Steps
Pair C-Series AR glasses, Webb OS Platform workflows, and Remote Command Center governance to deliver measurable frontline outcomes.